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	<title>The Four Stages of Highly Effective Crisis Management</title>
	<link>http://crisismanagementbook.com</link>
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		<title>The Age of Responsiveness Calls for Front-Line Training</title>
		<description><![CDATA[I was prompted to write this post after reading Responsiveness in the New Era of Responsibility from the Lead Change Group. Never has there been a need to empower the front-line of organizations than now. Time is of the essence in the age of the relentless 24&#215;7 news cycle and the rise and rise of [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-communication/the-age-of-responsiveness-calls-for-front-line-training</link>
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		<title>Interview with Crisis Communications Expert Jane Jordan-Meier</title>
		<description><![CDATA[Late last year I was interviewed by Todd William of Reputation Rhino, a US-based company that promotes, protects and defends online reputation. I am delighted to present the interview that appeared in Online Reputation Management. Interview with Crisis Communications Expert Jane Jordan-Meier January 14, 2013 By Todd William I’m excited to have Jane Jordan-Meier share [...]]]></description>
		<link>http://crisismanagementbook.com/uncategorized/interview-with-crisis-communications-expert-jane-jordan-meier-2</link>
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		<title>Part 2: Thanks for the lessons Lance!</title>
		<description><![CDATA[In the first blog we looked at three key lessons of Lance Armstrong’s “confession.” We took a look at jokes, reminded ourselves that the “ST” factor is rife in a crisis and that every crisis has fallout that may come from left field. Now in this second part, the final two lessons. 4. Apologies must [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-management/part-2-thanks-for-the-lessons-lance</link>
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		<title>Thanks for the lessons Lance!</title>
		<description><![CDATA[In every crisis, there are lessons to be learnt, and thanks to disgraced cyclist, Lance Armstrong and his “confession” to the high priestess, Oprah Winfrey, we have been given a host of reminders.  Here is part one of my analysis and three of five key lessons. 1. Never joke when the stakes are very high [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-management/thanks-for-the-lessons-lance</link>
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		<title>Crafting Social Medial Strategies that Enhance Crisis Communications – Part Three</title>
		<description><![CDATA[This is Part Three of Chris Syme’s guest blog regarding the strategies presented in her new e-book “Listen, Engage, Respond”.  Part One looked at two of the Five Models of Social Media Engagement/Loyalty:    In Part Three, we address the remaining three models looking how Chris describes what will work. What Does Work In order to [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-management/crafting-social-medial-strategies-that-enhance-crisis-communications-%e2%80%93-part-three-2</link>
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		<title>Crafting Social Media Strategies That Enhance Crisis Communications &#8211; Part 2 of 3</title>
		<description><![CDATA[This is a part two of the three-part guest blog featuring Chris Syme’s new e-book “Listen, Engage, Respond”. This addresses the important “What doesn&#8217;t work” for best practice Social Media strategies – the next will feature on “What does work.” For a long time, organizations have had one set of social media strategies for business [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-communication/crafting-social-media-strategies-that-enhance</link>
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		<title>New e-book shows how to re-tool approach to crisis communication</title>
		<description><![CDATA[From time –to-time we feature guest posts from leaders in the field of crisis management. This is the first of our occasional series and comes from Montana-based Chris Syme, who recently released an e- book on how to use the social media effectively in a crisis. Chris has 25+ years of experience in communications from [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-management/new-e-book-shows-how-to-re-tool-approach-to-crisis-communication</link>
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		<title>What Are The Symptoms of a Social Media Driven Crisis?</title>
		<description><![CDATA[&#160; Last week we talked about the Anatomy of a Crisis and how a crisis unfolds today in this crazy 24&#215;7 digital world. In this guest post from the delightful and smart, Canadian-based, social media strategist, Melissa Agnes, we look at the symptoms of a social media driven crisis.   Read on for some analysis from [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-communication/what-are-the-symptoms-of-a-social-media-driven-crisis</link>
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		<title>The Anatomy of a Crisis</title>
		<description><![CDATA[The Anatomy of a Crisis: &#8220;Churnalism&#8221; abounds “The whole anatomy of a crisis is completely different.” No truer words have been spoken and from a client and colleague in Australia who has, in her words” been “blooded” by her first social media crisis. As she says: “it’s not just the Facebook/Twitter side of things, but [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-management/the-anatomy-of-a-crisis</link>
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		<title>Penn State scandal gives us yet another Lesson in Crisis Management: the need to frame and characterize a crisis</title>
		<description><![CDATA[In a crisis, it is very important to characterize and frame the incident, or someone else will. Indeed, every @tom, @dick and @ harry has the means to do so, and most likely will, particularly if they have had something to do with your organization. Yet again, the Penn State child sex-abuse scandal has provided [...]]]></description>
		<link>http://crisismanagementbook.com/crisis-management/penn-state-scandal-gives-us-yet-another-lesson-in-crisis-management-the-need-to-frame-and-characterize-a-crisis</link>
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