Resources

There is a wealth of information online about crisis communication. This list is a mix of Web sites, white papers, blogs and people.

CRISIS COMMUNICATION

e911.com
Web site where you will find dozens of excellent articles and reference material from veteran communication Jim Lukaszewski. Read his blog at http://crisisgurublog.e911.com.

Dr. Robert Chandler
The director of the Nicholson School of Communication, University of Central Florida, often gives webinars and writes a blog for Everbridge.

View from the Bridge Blog by Bill Salvin
Always a good read; good practical information and case studies.

PUBLIC RELATIONS AND COMMUNICATION

Richard Edelman
The CEO and president of Edelman Public Relations is a heavyweight in the PR world. His blog is always on the mark, and he has the ear of some of the world’s most powerful.

James Grunig
The professor emeritus in the Department of Communication at University of Maryland is a guru. Read anything that he has published. Weighty, academic, but excellent.

Shel Holtz
Author and coauthor of six books on communication, including Public Relations on the Net, Corporate Conversations, Blogging for Business, and Tactical Transparency. Cohost of the twice-weekly PR-focused podcast “For Immediate Release” with Neville Hobson. A heavyweight in communication, social media, and crisis.

Mindjumpers
Danish-based social media agency. Creative, smart.

Craig Pearce
Australian PR consultant. His blog is always good value. He has authored some very good research reports.

SOCIAL MEDIA

Jeff Bullas
Australian with an international audience. Very good analysis. Interesting statistics. Cuts through all the noise that is become more widespread on social networks by consistently writing content that is engaging and insightful.

Mashable
The social media guide. Has a following of nearly 3 million. The social media bible. Recently published 90+ Essential Media Resources.

Laurel Papworth
Australian blogger. Influential, irreverent, and outspoken. She has been creating and managing virtual communities for 20 years and also has social media courseware.

Brian Solis
Digital analyst, sociologist, and futurist. He has published interesting books and is the creator of The Conversation Prism. His 2.0 blog is always good value, high level, highbrow and on top of the trends. One of the heavy hitters in the Web 2.0 scene.

RESEARCH AND WHITE PAPERS

Public Relations And Managing Reputation
Craig Pearce, 2011
Jane is featured in this exclusive report talking about the role of the CEO in a crisis. See page 29.
Jane’s article is also featured as a blog post on Craig’s site.

Social Media and Crisis Communication for Government Communicators
Eric Deckers, 2010

Expert Round Table on Social Media and Risk Communication During Times of Crisis: Strategic Challenges and Opportunities
Booz Allen Hamilton Inc./American Public Health Association, 2009

Holmes Report
Published by British-based Holmes Group; weekly e-newsletters, Annual Report Cards on the public relations industry

Ragan Communications
Publisher of Ragan’s Daily Headlines with great case studies, tips and techniques. Also produce conferences.

Pew Research Center
Excellent and free research, mostly American. Publisher of the annual survey “State of the News Media.”

Not Shaken but Stirred: Ten Commandments for Leaders in Tough Times
Martin Newman, The Company Agency Leadership Council, London, November 2008

CONFERENCE PRESENTATIONS AND WEBINARS

The Role of Trust in a Crisis: Blood on the Floor or Name adored?
Presented by Jane Jordan-Meier at the International Association of Business Communicators (IABC)
World Conference
Chicago June 26, 2012 

View more presentations from Jane Jordan-Meier

Crisis Communication in the Digital Age
Mini Workshop presented to the Australasian Business Continuity Summit
by Jane Jordan-Meier and Dave Bathur
June 29, 2012

Leadership in a Crisis: Blood on the Floor of Name Adored?
Presentation to the International Leadership Association
December 7, 2011

Crisis Communication in the Digital Age
Presented to the  Public Relations Institute of Australia February18, 2012

Crisis Communications 2012 Social Media & Notification Systems
Presented on Business Continuity International Webinar
March 7, 2012

Showing Leadership in a Crisis
Webinar sponsored by the Silicon Valley & San Francisco Chapters of the International Association of Business Communicators (IABC).
April 24, 2012