There is a wealth of information online about crisis communication. This list is a mix of Web sites, white papers, blogs and people.
Dr. Robert Chandler
The director of the Nicholson School of Communication, University of Central Florida, often gives webinars and writes a blog for Everbridge.
View from the Bridge Blog by Bill Salvin
Always a good read; good practical information and case studies.
PUBLIC RELATIONS AND COMMUNICATION
The CEO and president of Edelman Public Relations is a heavyweight in the PR world. His blog is always on the mark, and he has the ear of some of the world’s most powerful.
The professor emeritus in the Department of Communication at University of Maryland is a guru. Read anything that he has published. Weighty, academic, but excellent.
Author and coauthor of six books on communication, including Public Relations on the Net, Corporate Conversations, Blogging for Business, and Tactical Transparency. Cohost of the twice-weekly PR-focused podcast “For Immediate Release” with Neville Hobson. A heavyweight in communication, social media, and crisis.
Danish-based social media agency. Creative, smart.
Australian PR consultant. His blog is always good value. He has authored some very good research reports.
Australian with an international audience. Very good analysis. Interesting statistics. Cuts through all the noise that is become more widespread on social networks by consistently writing content that is engaging and insightful.
The social media guide. Has a following of nearly 3 million. The social media bible. Recently published 90+ Essential Media Resources.
Australian blogger. Influential, irreverent, and outspoken. She has been creating and managing virtual communities for 20 years and also has social media courseware.
Digital analyst, sociologist, and futurist. He has published interesting books and is the creator of The Conversation Prism. His 2.0 blog is always good value, high level, highbrow and on top of the trends. One of the heavy hitters in the Web 2.0 scene.
RESEARCH AND WHITE PAPERS
Public Relations And Managing Reputation
Craig Pearce, 2011
Jane is featured in this exclusive report talking about the role of the CEO in a crisis. See page 29.
Jane’s article is also featured as a blog post on Craig’s site.
Social Media and Crisis Communication for Government Communicators
Eric Deckers, 2010
Expert Round Table on Social Media and Risk Communication During Times of Crisis: Strategic Challenges and Opportunities
Booz Allen Hamilton Inc./American Public Health Association, 2009
Published by British-based Holmes Group; weekly e-newsletters, Annual Report Cards on the public relations industry
Publisher of Ragan’s Daily Headlines with great case studies, tips and techniques. Also produce conferences.
Pew Research Center
Excellent and free research, mostly American. Publisher of the annual survey “State of the News Media.”
Not Shaken but Stirred: Ten Commandments for Leaders in Tough Times
Martin Newman, The Company Agency Leadership Council, London, November 2008
CONFERENCE PRESENTATIONS AND WEBINARS
The Role of Trust in a Crisis: Blood on the Floor or Name adored?
Presented by Jane Jordan-Meier at the International Association of Business Communicators (IABC)
Chicago June 26, 2012
View more presentations from Jane Jordan-Meier
Crisis Communication in the Digital Age
Mini Workshop presented to the Australasian Business Continuity Summit
by Jane Jordan-Meier and Dave Bathur
June 29, 2012
Leadership in a Crisis: Blood on the Floor of Name Adored?
Presentation to the International Leadership Association
December 7, 2011
Crisis Communication in the Digital Age
Presented to the Public Relations Institute of Australia February18, 2012
Crisis Communications 2012 Social Media & Notification Systems
Presented on Business Continuity International Webinar
March 7, 2012
Showing Leadership in a Crisis
Webinar sponsored by the Silicon Valley & San Francisco Chapters of the International Association of Business Communicators (IABC).
April 24, 2012